Shipping
Orders placed before 3pm will usually be dispatched the same day. We use Royal Mail Signed For, UPS or a similar type service to ship the majority of our products and expect our deliveries to arrive to you within 2 working days of shipping dependant upon which service you select. Once shipped you will be emailed a tracking ID and or link.
For any queries regarding our shipping policy, please email info@theprojektstore.com
UPDATED RETURNS POLICY - Xmas 2023 - Online Order
Extended Xmas Returns Policy - For purchases from 1st November 2022 up to and including the 24th December 2023; our returns policy has been extended and these items can be returned by 14th January 2024 for an exchange or refund.
Please use the form provided with your order when sending back any items you wish to return. If you have any further queries, please do not hesitate to get in touch at info@theprojektstore.com
Returns - Online Purchases
Our policy lasts 14 days. If 14 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please use the form provided with your order when sending back any items you wish to return. If you have any further queries, please do not hesitate to get in touch at info@theprojektstore.com
Non-returnable items:
- Gift cards
- Underwear
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2/3 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@theprojektstore.com.
Exchanges (if applicable)
If you would like an exchange an item for a different size, send us an email at info@theprojektstore.com to check availability and send your item to: The Projekt Store Ltd, 126 High Street, Sutton, SM1 1LU, United Kingdom.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to: The Projekt Store Ltd, 126 High Street, Sutton, SM1 1LU, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the refund amount will not include and shipping costs incurred.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When returning items back to us, you should consider using a trackable shipping service. We can’t guarantee that we will receive your returned item.