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Delivery & Returns

Delivery

We currently only ship to the UK at a standard price of £3.95

We ship all orders using Royal Mail Special Delivery or a similar 'signed for' courier service, a signature will be required upon receipt.

We expect all orders to be delivered within 1-3 working days, subject to weather conditions.

Spend £100 or more and get FREE DELIVERY.

Returns

To return an item, please email info@theprojektstore.com to request an returns authorisation number. Please include your order number, full name and description of the items to be returned.

RETURNED ITEMS MUST BE SENT BACK UNWORN, COMPLETE WITH ALL TAGS AND LABELS, AND IN ORIGINAL AND RESALEABLE CONDITION WITHIN 14 DAYS FROM THE DATE OF PURCHASE.

If you would like to exchange an your item(s) for another size or style please contact the store using the above email address or by calling us on 020 8642 9531.

If you want to return an item(s) for a refund, please make sure all returned goods are well packaged, as not to be damaged in the post and that they are sent with a trackable, insured service.  Please note that The Projekt Store cannot take responsibility for items damaged or lost in return transit.

The Projekt Store Ltd cannot refund any outward postage and packaging or your return postage as these are both direct costs.  We cannot be held responsible for parcels lost on return to us.  Your claim for loss would have to be taken up the Post Office or carrier chosen by the customer.

Please return all items to:

Website Returns

The Projekt

217a High Street

Sutton

Surrey

SM1 1LB

 

If you require any further information please contact us for more details about returns policy